Privacy Policy

Last updated: 27 October 2026

This policy explains what personal information we collect when you use medovacheckup.com, what we use it for, who we pass it to, where it is kept and how long for, and what you can ask us to do with it.

1. Who we are

This website is run by 至愈国际医疗管理咨询（北京）有限公司 (Medova Medical Consulting (Beijing) Co., Ltd.), 北京市大兴区魏善庄镇中心路100号院1号楼2层1928室 (“Medova”, “we”). We are responsible for the personal information described in this policy. For any question about it, write to service@medovacheckup.com.

2. What we collect

Your account — your name, email address, mobile number and password. The password is stored only in scrambled (hashed) form, so nobody at Medova can read it. We also record when you agreed to our terms and this policy.
Examinee profiles — for each person you book for: full name (as in their passport), date of birth, sex and mobile number, and an email address if you choose to add one. We do not ask for passport or other ID details: the examinee shows their passport at the clinic.
Orders and payments — the packages you buy, the amounts, the order number and the payment reference from PingPong, Wise or Alipay. Card details are entered on PingPong’s own payment page; we never see your card number.
Appointments — the city, date and time you choose, and the interpreter language if you add an interpreter.
Delivery address — where a home-testing kit should be posted.
Messages — what you send us by email, WhatsApp, WeChat or a form on this site.
Technical data — our server records the IP address, browser type and pages requested. We use this to keep the site working and secure, for example to limit repeated sign-in attempts.

3. Health information and your report

The package you choose can say something about your health needs, for example a cancer-screening or a women’s package. We use that only to arrange your check-up or home test and to tell the hospital, clinic or laboratory what to do.

Your report is issued by the hospital or check-up centre (for an on-site check-up) or by the laboratory (for a home-testing kit), and it is given directly to the examinee. Medova does not keep a copy, and there are no reports on this website. Where a hospital offers an English version, it comes from the hospital as well.

If you need another copy, or want to share your report with an insurer or a doctor abroad, ask the hospital’s medical records office or the laboratory, or pass on your own copy. The hospital or laboratory keeps its medical records for the period that medical institutions are required to keep them by law.

Please do not send us your passport, other identity documents, reports or other medical documents — we never need them. If you send them anyway, by WhatsApp, WeChat or email, we use them only to deal with that question, we do not pass them on or file them, and we delete them once the question is resolved.

If we ever offer reports on this website in future, we will tell you first and ask for your separate consent.

4. What we use it for

To open your account and let you sign in.
To issue vouchers for what you bought and book appointments with them.
To tell the hospital, laboratory, escort or interpreter who is coming, when, and for which package.
To post home-testing kits.
To take payment and pay refunds.
To email you about your orders and bookings: order and appointment confirmations, changes, a reminder before your check-up, voucher expiry reminders and delivery updates for home-testing kits.
To answer your questions.
To keep the accounting and tax records the law requires.

We do not send marketing emails, we do not sell your information, and we do not use it for advertising.

5. Who we share it with

Only what each of them needs to do their part:

Partner hospitals and check-up centres in China — the examinee’s name, date of birth, sex and mobile number, the package and the appointment.
Partner laboratories in China — for home-testing kits: the examinee’s name, date of birth and sex, and the kit.
Escorts and interpreters who accompany the examinee — name, mobile number and the appointment.
PingPong — takes online card payments: the order number and amount, and what you enter on its payment page.
Wise — if you pay by bank transfer to our Wise account, Wise handles the transfer and shows us the payer’s name, the amount and the reference.
Alipay — if you pay to our Alipay account by scanning our payment code, Alipay handles the payment and shows us the payer’s Alipay name, the amount and the note you add. You pay from your own Alipay account under Alipay’s terms; we do not send Alipay any other information.
Courier companies — the recipient’s name, address and phone number, to deliver home-testing kits and take samples back to the laboratory.
Cloudways and DigitalOcean — host this website and its database on servers in Singapore.
Namecheap — provides our email; messages you send to service@medovacheckup.com are stored on its servers.
Authorities, where the law requires it.

6. Where your information is stored

Your information is kept on our website’s servers in Singapore. To provide the service, the parts needed are passed to the partner hospitals, laboratories and couriers in China listed above. You agree to this when you create your account.

7. How long we keep it

Your account and examinee profiles — until you close your account.
A deleted examinee profile — removed completely 30 days after you delete it. Past appointments then show “Deleted examinee”.
Orders, vouchers and refunds — kept as financial records for 5 years, also after you close your account.
Documents sent to us in messages — deleted once your question is resolved.
Reports — we do not keep any.

8. Cookies and local storage

A login cookie keeps you signed in. Without it you could not use your account.
Local storage in your browser remembers your cart and where you moved the contact button. It stays on your device.

We do not use advertising or tracking cookies, and we do not show a cookie banner because we only use what the site needs to work. When you pay by card you go to PingPong’s payment page, which sets its own cookies under PingPong’s policy.

9. Your rights

You can ask us to show you what we hold about you, correct it, delete it, close your account or send you a copy. Some of this you can do yourself: in My Account you can change your details and add, change or delete examinee profiles. For anything else, contact our team by email, WhatsApp or WeChat. We may need to confirm it is you first.

When you close your account we delete your examinee profiles and delivery address, make your account details anonymous so it can no longer be used, and keep the financial records described in section 7.

Refunds always go back to the original payment method, so we never need your bank account details.

10. Security

Traffic to this site is encrypted (HTTPS). Passwords are stored hashed, repeated sign-in attempts are blocked for a while, and each member can see only their own orders, bookings and examinee profiles. Please use a strong password that you do not use elsewhere, and tell us straight away if you think someone else has used your account.

11. Children

Accounts are for adults. An examinee under 14 must be added by their parent or legal guardian, who agrees to this policy on the child’s behalf.

12. Changes

If we change this policy we will update the date at the top. For significant changes we will also tell you by email.

13. Contact

至愈国际医疗管理咨询（北京）有限公司 (Medova Medical Consulting (Beijing) Co., Ltd.), 北京市大兴区魏善庄镇中心路100号院1号楼2层1928室. Email: service@medovacheckup.com.